Measured. Plain. Honest.
These terms govern your use of this website and the engagements we run with clients. They are written the way we would want a contract written for us — without theater, without traps, and without language designed to be skimmed past.
Who you are working with.
RESILIENCE Agentic Solutions is a senior engineering practice based in Salt Lake City, Utah, serving clients worldwide. When this document refers to “we,” “us,” or “the practice,” that is who we mean. When it refers to “you,” that is the person or organization using this website or engaging us for work.
Browse freely. Use it in good faith.
The website itself is offered as-is.
You are welcome to browse, share links to, and reference any part of this site in good faith. You may not scrape it for resale, reproduce substantial portions of its content as your own, attempt to compromise its security, or use it to send unsolicited or unlawful communications.
The content on this website is for general information only. Reading it does not create a professional relationship between us, and nothing here should be relied upon as legal, financial, or technical advice for your specific situation. A relationship begins only when we have a written agreement in place — not before.
How we work with clients.
Every engagement runs on a written agreement, signed before any work begins.
That agreement — not this page, not an email thread, not a verbal handshake — is what governs the work itself. It will state the scope, the deliverables, the timeline, the price, and the obligations on both sides. Where the engagement agreement and these terms disagree, the engagement agreement controls.
Pricing is fixed for well-scoped work and weekly retainer for open-ended or exploratory work. Either way, the number is in writing before the contract is signed. Out-of-scope work is handled as a written amendment, never as a surprise invoice.
Either party can end an engagement at the cadence set in the engagement agreement, typically with two weeks of written notice. On termination, you receive everything we have built that has been paid for, and we hand it off in working order.
Yours is yours. Ours is ours.
Anything we create specifically for you under a paid engagement — the source code, the designs, the written deliverables — becomes yours on payment in full. We keep no hidden license, no platform lock-in, and no continued ownership of the work product.
What we do retain is the underlying craft: the libraries, patterns, internal tools, architectural conventions, and know-how we bring to every engagement. Those are ours, we keep using them, and we will use them on the next client’s project too. Trade secrets and confidential information shared with us under the engagement remain yours; the methods are ours.
The RESILIENCE Agentic Solutions name, wordmark, and the design of this website are also ours, and are not licensed to you under these terms.
What you tell us, stays with us.
Information you share with us — in a brief, in a working session, on a call, or inside a system we have been given access to — is treated as confidential. We do not discuss client work outside the practice except where you have given us written permission, where the law requires us to, or where we are referencing the work in the most general possible terms (e.g. “a fintech client in the logistics sector”).
What we promise. What we cannot.
The honest version, not the one written to be skimmed past.
We promise to do the work with the diligence and seniority you are paying for. We do not promise outcomes that depend on factors outside our control — market conditions, third-party platforms, the behavior of upstream model providers, or the soundness of decisions made on advice we did not give.
On agentic AI specifically: the underlying language and reasoning models are operated by third parties whose behavior can change without notice. We design every agent for the operation in front of us, document the model and prompt posture in writing, and test against adversarial inputs before launch — but the upstream behavior of any model is not something any practice can warrant. We will be honest about that boundary on every engagement.
To the maximum extent permitted by law, our liability for any claim arising out of an engagement is limited to the fees you have paid us under that engagement in the six months preceding the claim. We are not liable for indirect, consequential, or punitive damages, lost profits, or lost data.
The legal venue.
These terms, and any dispute arising out of them, are governed by the laws of the State of Utah, USA, without regard to conflict-of-law principles. Both sides agree to attempt good-faith resolution by direct conversation before pursuing any other path. Where that is not possible, disputes are resolved in the state or federal courts located in Salt Lake County, Utah, unless the engagement agreement specifies a different venue.
The boilerplate, written plainly.
The clauses every contract carries, and what they actually mean for you.
Force majeure
Neither side is in breach if events outside reasonable control — sustained infrastructure outages, natural disasters, government action, war — prevent performance. We will tell you promptly when something like that is affecting the work, and we will pick up where we left off when we can.
Severability
If any part of these terms is found unenforceable in a particular jurisdiction, the rest stays in force. The unenforceable part is treated as if it had been written in the closest enforceable form that reflects its original intent.
Survival
The sections on confidentiality, intellectual property, disclaimers and limitation of liability, and governing law survive the end of any engagement and continue to apply to whatever happened during it.
Assignment
Neither side can transfer its rights or obligations under an engagement to someone else without the other side’s written consent — with one exception: either side can assign the agreement to a successor in connection with a merger, acquisition, or sale of substantially all assets, on written notice.
Notices
Formal notices under these terms can be sent by email to info@we-are-resilience.com from your registered email address, and are deemed received the next business day. We will use the email on file for your account when we send notices to you.
Entire agreement
These terms, together with the engagement agreement signed for a specific piece of work, are the entire agreement between us about that work. They replace any prior proposal, email, or conversation that says something different.
No waiver
If we don’t enforce a particular provision in a particular instance, that does not mean we’ve given it up. The terms keep applying as written until they are changed in writing.
We will tell you.
When we update these terms, we will post the new version on this page and update the “last updated” date below. Material changes that affect existing engagements will be communicated in writing to the client involved. Continued use of the website after a change constitutes acceptance of the updated terms.
Questions go to a real human.
For anything regarding these terms — or anything else — write us at info@we-are-resilience.com. Replies come from a senior engineer, not a ticketing system.